Better
SOLUTIONS
Patient Loyalty Patient Acquisition Revenue Recovery
COMPANY
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Patient Growth Suite for Hospitals

Where hospital growth meets patient loyalty

A loyalty-driven platform built to empower hospitals — strengthening patient loyalty and acquisition, and recovering the revenue that leaks between departments, all from one integrated platform.

No upfront cost
Live in weeks
Judge it in 90 days
Patient Loyalty
70%
POWERING THE HOSPITALS LEADING IN INDIA
Already working, at scale.
25+
Hospital Chains
2.5L
Patients Served
19%
Hospital Revenue Growth, MoM
5
Cities
One platform.
Three Outcomes
Patient Loyalty

Most hospitals hold on to 8 to 11% — nine in ten walk in once and never come back. Hospitals using Better have reached as high as 70% within three months.

70%
PATIENT RETENTION ACHIEVED
See how loyalty works
Patient Acquisition

Most hospitals sit near zero: every appointment runs through someone on a phone. Better takes roughly four hours of booking work off your front desk a day.

25%
SELF BOOKED APPOINTMENTS
See how acquisition works
Revenue Recovery

A follow-up nobody called about. A test recommended and never ordered. That's the share of revenue lost in the gaps between departments. Better recovers 12 to 13% of it.

13%
REVENUE RECOVERED
See how recovery works
CASE STUDY

Aarogya Hastha Hospitals, in their own numbers.

How Aarogya Hastha replaced aggregator dependency with an owned digital front door — and built a repeatable patient-growth channel.
Read the case study

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IN THEIR WORDS

Trusted by teams who need every patient interaction to count.

Explore case studies
Better has helped us move from multiple tools to one clear view of the patient journey. Automation also means we can respond when patients need us.
Dr. Prasanna Venkatesh
Dr. Prasanna Venkatesh
MD, NU Hospitals
We now have a dedicated channel of our own for patient acquisition and retention. The mobile application is a total game changer.
Dr. Kushal Lakshmana
Dr. Kushal Lakshmana
MD, Aarogya Hastha Hospitals
Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

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Better

Healthcare that works the way patients and hospitals need it to.

PATIENT LOYALTY

Patients don't leave you.
They just stop showing up.

Most hospitals keep 8 to 10% of their patients long-term. Not because the care was wrong — because nothing brought them back.

A doctor talking with two patients A doctor talking with two patients
Repeat patient rate with Better
70% 58
up from 12% · in 3 months
The second visit is already happening,
but somewhere else.
Follow-up consults go to a chemist near the patient's home
Repeat blood tests go to a diagnostic chain running a discount
Monthly refills go to whichever clinic is simply closer
You earned the patient but the revenue goes to someone who did none of that
With Better, hospitals have achieved patient retention as high as 70%, in just three months.
Aarogya Hastha Aarogya Hastha Hospitals, Karnataka
Aarogya Hastha front desk
Repeat patient rate
72% 40
from 32% · 6 months
Repeat patient rate increased to 72% in 6 months
How it works
STEP 01
Scan and join

A QR code at the front desk, and the patient is on your hospital's app before they leave the counter. No form, no card.

Step 1
STEP 02
Pay as usual

Nothing changes at billing. The patient pays the way they always have, and the visit lands in their account automatically.

Step 2
STEP 03
Earn rewards

A share of what they spent comes back as points on your app — funded by margin you already had, not a new discount.

Step 3
STEP 04
Spend rewards

Points only redeem inside your hospital — your pharmacy, your lab, your consult. The next visit has a reason to be here.

Step 4
STEP 05
Earn again

That visit earns too. The loop closes, and the patient who used to disappear after one visit now has a standing reason to return.

Step 5
Doesn’t a savings wallet just
give away margin?

It would, if it paid for visits that were happening anyway. The wallet is funded by visits that would otherwise be lost entirely:

the follow-up skipped
the test booked elsewhere
the refill bought outside

A small share returned to the patient brings the rest of that revenue home.

The loop in practice
One visit earns.
The next spends and earns again.

OPD, pharmacy, lab, IPD and back around. The patient never has a reason to stop.

OPD, Pharmacy, Lab, IPD loop diagram OPD, Pharmacy, Lab, IPD loop diagram
Patients get one app.
You get the visit after this one.
16%
fewer no-shows
70%
long-term retention
Book a Demo
A phone in a jacket pocket showing a hospital's own branded app
Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

Better

Healthcare that works the way patients and hospitals need it to.

PATIENT ACQUISITION

You’re losing patients before they ever reach you.

They found you, decided on you, and picked up the phone. Nobody answered, so they called the next hospital on the list and booked there instead. You paid for every step of that except the last one.

A doctor explaining heart health to a patient
Booked from website
25% All-time high
of appointments, self-booked
And it isn’t just one patient.
They found you, decided on you, and picked up the phone but nobody answered, so they booked at the next hospital instead
It’s every call after six every call on a Sunday, every call during the lunch rush when all lines are engaged
Your desk answers what it can the rest go to whoever picks up
None of those calls needed a person they needed an answer, and that’s the whole of what Better does
Better’s patient acquisition can take self-booked appointments to as high as 25%, saving staff up to 4 hours a day.
Aarogya Hastha Aarogya Hastha Hospitals, Karnataka
Aarogya Hastha front desk
Digital appointments
50% 38
Self-booked appointments rose from 12 to 65% in 6 months
24/7 AI Chatbot Your booking system Hospital-branded mobile app
Turn every website visitor into a booked patient — day or night.

An AI receptionist greets every visitor, answers their questions, and books them straight into a doctor’s next available slot — no queue, no callback, no “someone will get back to you”. A lead at 10 p.m. gets an appointment at 10 p.m.

55%
Appointments now through Better
Aarogya Hastha Hospitals
Banglore, Karnataka
Read story
Every inquiry lands in your schedule, not on a list.

Bookings route directly into the doctor’s calendar your front desk already works from. Nobody re-keys anything, and nothing waits in a lead sheet for someone to work through tomorrow morning.

“We have streamlined our digital acquisition via Better. Now, close to 20% of the monthly cases we see are coming from these sources.”

HOSMAT Hospitals
HOSMAT Hospitals
Banglore, Karnataka
Read story
Your full service list, in every patient’s pocket.

OPD, diagnostics, procedures and pharmacy — all bookable under your hospital’s name. Patients who have your app open don’t search for an alternative.

15,000+
App downloads in 3 months
NU Hospitals
Banglore, Karnataka
Read story
Why it holds up?

No inquiry falls through the cracks. Every lead is captured, routed and actionable by your front desk from day one.

Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

Better

Healthcare that works the way patients and hospitals need it to.

BLOG

Notes on hospital growth, from the team building it.

Full articles are on the way. Here’s what we’re writing first.

FEATURED · CASE STUDY
How NU Hospitals took self-booked appointments from 9% to 25%

A look at the rollout, the resistance from front-desk staff, and the three-month numbers that changed their minds.

COMING SOON
NU Hospitals
MORE ARTICLES
PRODUCT SOON
Why patient loyalty is the cheapest growth channel a hospital has

Acquisition costs keep climbing. Here is why the second visit matters more than the first, and what actually brings patients back.

OPERATIONS SOON
The 4 hours a day your front desk loses to phone bookings

A breakdown of where staff time actually goes during a typical shift, and how self-booking changes the math.

REVENUE SOON
The revenue that leaks between departments, and how to see it

Most hospitals cannot quantify what a missed follow-up or an unfulfilled referral actually costs them. We can now.

PRODUCT SOON
Why we built Better as a white-labelled app, not a marketplace

Every marketplace model eventually competes with the hospitals on it. Here is the alternative we chose instead.

Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

Better

Healthcare that works the way patients and hospitals need it to.

Built to sit safely inside a hospital’s existing systems.

Better is designed to integrate without disruption, and to handle patient data the way a hospital already expects it to be handled.

99.95%
Uptime SLA
256-bit
AES encryption at rest
<15 min
Mean time to detect
0
Breaches to date
THE STANDARD
What “good” security means in healthcare.

Hospital data is more sensitive than most consumer data, and the systems around it can’t afford downtime. Good security here isn’t a checkbox — it’s a small set of properties that actually hold up under real conditions.

Encryption everywhere data moves or rests

Not just at the database — in transit between every service, every backup, every export.

Uptime a hospital can actually rely on

A front desk system that goes down at 9am is worse than one that’s slightly slower but always on.

Access that narrows to what’s actually needed

The front desk shouldn’t be able to see billing data it never needs to touch.

A record of who touched what, and when

Every read and write is logged, so an audit is a query, not an investigation.

RELIABILITY
12-month platform uptime

Measured on core booking, records and payment services. Scheduled maintenance windows are excluded and always communicated in advance.

Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
April’s dip (99.88%) was a single 52-minute incident during a database failover, resolved within our SLA window. Full post-incident report available on request.
COMPLIANCE & STANDARDS
Built around the frameworks hospitals already answer to.
Encrypted end-to-end

Every service, backup and export is encrypted in transit and at rest — no exceptions.

Role-based access control

Every team sees only what they need to — scoped by role, department and hospital.

PCI DSS-scoped payments

Card data for in-app payments never touches our servers directly; handled by PCI DSS-certified processors.

01
Runs alongside your HIS, not instead of it

Better connects to your existing hospital information system through a lightweight integration layer. No rip-and-replace, no re-training staff on a new system of record — your HIS stays the source of truth.

02
Data encrypted in transit and at rest

All patient and hospital data is encrypted using industry-standard AES-256 at rest and TLS 1.2+ in transit. Access is scoped per hospital, so no data ever crosses between your organization and another.

03
Built for India’s healthcare compliance landscape

Our infrastructure and data handling practices are designed around the Digital Personal Data Protection Act and established healthcare data-privacy norms in India.

04
Role-based access, down to the department

Front desk, department heads and administrators each see only what they need to. Every action is logged, so you always know who touched what, and when.

05
Your data, on request

If you ever leave, your data leaves with you — as a clean export, not a negotiation. We don’t hold hospital data hostage to a contract.

Have a specific security or compliance question?
Ask us on WhatsApp
Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

SOLUTIONS

Three problems. One system.

Acquisition without loyalty just fills the top of a bucket with a hole in it. Loyalty without recovery brings patients back to a hospital that still drops their follow-ups. Fix them separately and you pay three times to fix them badly.

“Better runs all three as one system, from the 2am inquiry to the follow-up visit.”

A doctor talking with two patients
Repeat Patient Rate
72%
PATIENT LOYALTY
Patient Loyalty

Patients don’t leave you. They just stop showing up. Better gives them a reason to come back.

See how loyalty works
A doctor explaining heart health to a patient
Self-Booked
25%
PATIENT ACQUISITION
Patient Acquisition

Every inquiry becomes an appointment, including the ones at 2am. Better books them while your front desk sleeps.

See how acquisition works
Clinicians walking through a hospital corridor
Revenue Recovered
12%
REVENUE RECOVERY
Revenue Recovery

The revenue you lose between departments never shows up on a report. Better makes sure nothing stays open.

See how recovery works
FAQ

Common questions on how Better fits into a hospital’s existing systems. If you can’t find your answer, reach out to us on WhatsApp.

Do we need to change our HIS?
+

No. Better runs alongside it. We don’t replace anything you’ve already paid for.

How long does implementation take?
+

Weeks, not quarters.

Who manages it day to day?
+

Most of it runs on its own. Your team handles exceptions — a patient who needs a callback, a slot that needs moving.

What happens to our data if we leave?
+

It’s yours.

BOOK A DEMO
See it on your own numbers, in 15 minutes.

Tell us where your hospital is losing patients today and we’ll walk you through what changes. We respond within one working day.

Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

BRANDS

Reach a health community that’s already paying attention.

Better’s patient network sits inside a credible, hospital-backed healthcare ecosystem — 2.52L patients across 25+ hospitals and 5 cities, engaging with their own hospital’s app for appointments, reports, medicines and lab tests.

For brands in wellness, nutrition, diagnostics and consumer health, that means reaching people at the moment they’re actively thinking about their health, in a context they already trust.

0L
PATIENTS
0+
HOSPITALS
0
CITIES
Talk to us about brand partnerships
Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

PRIVACY POLICY

Privacy Policy

Updated: 18 November 2025

Introduction

Welcome to GETBETTER HEALTHCARE PRIVATE LIMITED (“GetBetter”, “we”, “our”, “us”). We build and operate digital platforms and mobile applications on behalf of hospitals and healthcare institutions, including but not limited to Neo Tru North, Global Medicare, Sri Srinivasa Hospitals, Aarogya Hastha, and others.

White-label Applications

GetBetter provides white-label mobile applications to partner institutions such as hospitals, clinics, and healthcare groups. These applications may carry the name, logo, and branding of a partner institution (for example, Global Medicare), but the application, or “the App,” you use is branded entirely with the hospital’s name, logo, colors, and identity (e.g., “Global Medicare”, “Neo Tru North”).

The App is developed, technically operated, and maintained by GETBETTER HEALTHCARE PRIVATE LIMITED. All patient data belongs exclusively to the hospital — the hospital is the sole Data Fiduciary / Data Controller under the Digital Personal Data Protection Act, 2023. GetBetter acts only as the Data Processor — we store, transmit, and process data strictly on the hospital’s behalf and under their written instructions.

GetBetter has no independent rights to use, share, or disclose patient data independently.

Partner institutions serve as the data owners for patient information relating to their services. GetBetter acts as the technology provider and data processor, handling data on behalf of partner institutions in accordance with this Privacy Policy and the agreements signed with each institution.

Scope

This Privacy Policy applies to:

  • All mobile and web applications developed and powered by GETBETTER HEALTHCARE PRIVATE LIMITED on behalf of partner hospitals.
  • The official website www.getfitterapp.com, www.smitbetter.com and any related online services.

Each partner hospital remains the Data Controller for patient information collected through its branded app; GetBetter acts as the Data Processor, managing and processing information under the hospital’s authorization.

Information Processed on Behalf of the Hospital

We may collect the following types of data through our apps and services:

  1. Personal Identification Information — Name, phone number, email address, gender, date of birth, and other contact details provided during registration or booking.
  2. Appointment and Service Information — Doctor bookings, consultation details, health package selections, and hospital visit data.
  3. Payment and Wallet Data — Payment method details, billing address, transaction history, and cashback or wallet balance.
  4. Device and Technical Data — Device type, IP address, app version, operating system, browser type, time zone, and crash or performance logs.
  5. Usage Data — Interactions within the app, preferences, and analytics data used to improve app performance and hospital services.

How We Use Your Information

Your information may be used to:

  • Provide hospital services such as booking, payments, and follow-ups
  • Maintain your profile and appointment history
  • Process payments and cashback transactions
  • Send reminders, updates, and notifications
  • Improve app performance and patient experience
  • Detect and prevent fraud or technical issues
  • Comply with legal and regulatory requirements

Data Sharing

We share your data only in the following cases:

  • With the hospital you are engaging with (for appointments, follow-ups, or communications).
  • With third-party service providers (such as payment gateways, SMS/email providers, or analytics partners) bound by confidentiality agreements.
  • We will never rent or use partner-institution data ourselves.
  • When required by law.

We never sell or rent personal data to third parties.

Data Security

We use industry-standard measures including encryption, secure servers, firewalls, and access control to protect your information. While we strive for full security, no digital transmission is 100% secure, and we welcome you to alert us of concerns at any time.

Data Retention

We retain personal data only as long as necessary to provide our services or comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

Your Rights

You may:

  • Request access to your personal data
  • Ask for corrections or deletions
  • Withdraw consent for certain uses
  • Contact your respective hospital for medical record-related queries

Requests can be sent to suraj@fyndbetter.com.

Cookies and Tracking

Our apps and websites may use cookies or similar technologies to enhance user experience, analyze trends, and store preferences. You can disable cookies through your browser settings.

Google API Data Use

GetBetter’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website and within our apps, with the updated effective date.

Contact Us

For any questions or concerns about this Privacy Policy or our data practices, by email: suraj@fyndbetter.com, by visiting the page on our website fyndbetter.com, or by phone number: +91 9972867375.

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Go live in weeks.

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TERMS

Terms of Service

Published: 10 January 2024

Agreement to our legal terms

We are GETBETTER HEALTHCARE PRIVATE LIMITED (“GetBetter”, “Company”, “we”, “us”, or “our”), a company registered in Bengaluru, Karnataka, India, doing business as Better.

We develop and operate digital platforms and mobile applications for partner hospitals, including but not limited to Neo Tru North, Cura Hospitals, Aarogya Hastha, and others (collectively, “Partner Hospitals”).

Our website www.fyndbetter.com (“Site”), and all mobile apps, products, and services operated or powered by GetBetter (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Legal Terms. If you do not agree, you must immediately stop using our Services.

For any questions, contact us at suraj@fyndbetter.com or by mail at Ground Floor, 267, 8th Main Road, 3rd Stage, 4th Block, Basaveshwara Nagar, Bengaluru, Karnataka, 560079.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and GETBETTER HEALTHCARE PRIVATE LIMITED, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplementary terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

1. Scope of Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. Intellectual property rights

White-label Licensing

GetBetter provides a licensed, white-labeled version of its digital healthcare platform to partner institutions including, but not limited to, Global Medicare.

Users understand that: the app is owned, operated, and published by GETBETTER HEALTHCARE PRIVATE LIMITED. Partner institutions receive a license to use GetBetter’s platform with their own branding. GetBetter manages updates, hosting, and technology infrastructure. Partner institutions are responsible for the accuracy of the medical, service, and medical content presented in the app.

Ownership & Intellectual Property

All software, code, architecture, and underlying systems are the intellectual property of GetBetter. Brand names, logos, and content belonging to partner institutions remain their respective intellectual property. No rights are transferred to users beyond the limited, revocable permission to use the app.

Our intellectual property

We are the owner or the licensor of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services “AS IS” for your internal business purpose only.

Use of Services

Subject to your compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes.

You agree not to:

  • Misuse, copy, or redistribute any content, or software.
  • Attempt to gain unauthorized access to our systems.
  • Use the Services for fraudulent, illegal, or unauthorized purposes.
  • Interfere with the operation or security of the Services.
  • You may be required to register for an account to use certain features.

3. User Representations

By using the Services, you represent and warrant that all registration information you submit will be true, accurate, current, and complete and that you will maintain the accuracy of such information and promptly update such registration information as necessary. You further represent and warrant that you have the legal capacity and you agree to comply with these Legal Terms.

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. Products and Services

We make every effort to display as accurately as possible the appointment slots, health packages, and other offerings available through the Services. However, we cannot guarantee that your device’s display of any content will be accurate. All offerings are subject to availability and confirmation by the relevant Partner Hospital.

6. Purchase and Payment

We accept payment through the third-party payment gateways integrated with our Services. You agree to provide current, complete, and accurate purchase and account information for all payments made through the Services. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

7. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

9. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the Karnataka applicable to agreements made and to be entirely performed within the Karnataka, without regard to its conflict of law principles.

10. Dispute Resolution

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The arbitration will take place in Bangalore.

11. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

6. Partner Hospital Responsibility

Each Partner Hospital using GetBetter’s platform is solely responsible for:

  • The accuracy of medical information, advice, and content shared through its app.
  • Handling of patient records, prescriptions, and treatment-related data.
  • Delivery and quality of healthcare services.

GetBetter is not a healthcare provider and does not offer medical advice, diagnosis, or treatment.

7. Cancellation

All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current payment term.

If you are unsatisfied with our Services, please email us at suraj@fyndbetter.com.

Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

By email: suraj@fyndbetter.com

By visiting this page on our website: thebetterapp.com

By phone number: 9972834343

Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

CASE STUDIES

Real hospitals, real results.

A closer look at how hospitals on Better turned patient loyalty, acquisition and revenue recovery into measurable outcomes.

Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

Better

Healthcare that works the way patients and hospitals need it to.

← Case Studies
CASE STUDY · AAROGYA HASTHA HOSPITALS

How Aarogya Hastha powers patient engagement with Better

From aggregator dependency to owned digital growth.

THE SHIFT
One hospital relationship, from the first search to the next visit.
Aarogya Hastha Hospitals
Aarogya Hastha Aarogya Hastha Hospitals, Bengaluru
19%
Growth in OPD & Pharmacy revenue
₹30L
Revenue leakage captured in 6 months
62.85%
Month-on-month repeat user rate
OVERVIEW

As a trusted multi-speciality hospital in Kasavanahalli, Sarjapur Road, Bengaluru, Aarogya Hastha Hospitals has relied on Better since 2023 to power its digital patient engagement infrastructure.

Led by Dr. Kushal Lakshmana, an orthopedic surgeon
Dense urban catchment with 24/7 emergency services
Diagnostics, pharmacy, and specialized care
THE CHALLENGE
Demand without ownership

Before Better, online bookings at Aarogya Hastha primarily came via Practo. Patient discovery and appointment scheduling happened outside the hospital's control, and follow-ups were handled manually by staff.

“We started working with Suraj and Lokesh from Better about a year ago, and it's been a pleasure. They've brought our ideas to life with great attention to detail.”

Dr. Kushal Lakshmanan
Executive Director, Aarogya Hastha Hospitals
THE SOLUTION
A three-phase approach
Phase 1
Months 0–6
The Acquisition Suite
Creating an owned digital front door

The first step was not to replace Practo overnight, but to create an owned entry point alongside it: an AI chatbot on the website that let patients ask questions in natural language, get instant answers to common queries, and book appointments directly through a simple scheduling system.

THE IMPACT

The chatbot functioned as a 24×7 digital front desk, working outside OPD hours and without adding operational load. For the first time, the hospital could convert website visitors into booked appointments without routing them through Practo.

Phase 2
Months 6–8
The Retention Suite 1/2
Shifting repeat behavior to an owned channel

Six months after launching the chatbot, Better rolled out a white-labelled Aarogya Hastha mobile app — letting patients book appointments, order medicines, book lab tests, and interact with the hospital through a branded, trusted interface.

A patient joining a hospital app
THE IMPACT

Patients who had already visited once now had a direct channel back to the hospital, without intermediaries. Over time, repeat bookings began moving away from Practo and toward the app. While Practo had helped with discovery, the app allowed Aarogya Hastha to own repeat behavior.

Phase 3
Months 8+
The Retention Suite 2/2
Turning engagement into repeat revenue

Three months later, Better introduced the hospital’s own loyalty system — letting patients earn rewards on OPD payments, pharmacy orders, and diagnostic services.

Hospital loyalty rewards in the Better app
THE IMPACT

The rewards were designed to stay within Aarogya Hastha, reinforcing patient loyalty while strengthening the hospital’s own ecosystem instead of pushing value to external platforms. The system no longer just supported bookings — it actively encouraged patients to return.

WHY THIS WORKED

Instead of discounts, the rewards created a retention loop tied to real healthcare usage.

IMPACT: FROM DEPENDENCY TO OWNERSHIP

Together, the three phases transformed how Aarogya Hastha acquired and retained patients — moving from a hospital dependent on an aggregator’s demand to one that owns its own digital growth.

“Hospitals don’t lose revenue because they lack demand. They lose it because they don’t own the systems that turn demand into long-term relationships.”

Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

Better

Healthcare that works the way patients and hospitals need it to.

Healthcare in India was never designed around the patient. We’re rebuilding it around them.

Booking an appointment shouldn’t take five phone calls. Following up on a prescription shouldn’t depend on someone’s memory. And getting care shouldn’t cost a patient more than it needs to. That’s the gap Better exists to close.

POWERING THE HOSPITALS LEADING IN INDIA
Better was built by someone who’s spent his career inside hospital operations, not observing them from outside.
Suraj Mehta, Co-founder and CEO of Better
CO-FOUNDER & CEO
Dr. Suraj Mehta

“Suraj had spent years building operations from the inside — a 1,000-person facility management company, a school dental health program, a nurse-to-hospital platform.”

That firsthand view of where hospitals lose patients, revenue and time is what Better was built to fix.

Our Core Values
01
Convenient.

One app for your hospital — appointments, reports, reminders and follow-ups, all in one place. No queues, no confusion, no chasing the front desk for things that should just work.

0+
App downloads
02
Cost-effective.

Every visit, every payment, every prescription earns you something back. Healthcare that rewards you for showing up, instead of quietly costing you more each time you do.

₹0L
Patient savings
03
Built for adherence.

The best treatment is the one you actually follow through on. Better nudges you at the right moments — the follow-up you’d have skipped, the refill you’d have forgotten — so care doesn’t stop the moment you leave the hospital.

0%
Patient repeat rate
CO-FOUNDER & CTO
Lokesh Medam

“We treat every line of code like that trust has to be earned again each day, not assumed.”

Learn about our Security Standards
Lokesh Medam, Co-founder and CTO of Better
25+
Hospital Chains
2.5L
Patients Served
19%
Hospital Revenue Growth, MoM
5
Cities
Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

The hospitals already
running Better.

NU Hospitals
NU Hospitals

“We used to lose 9 in 10 patients after their first visit. With Better, we’ve seen a consistent 70% return rate.”

Aarogya Hastha Hospitals
Aarogya Hastha Hospitals

“Self-booking reduced our front desk workload by ~4 hours a day. Patients book faster, and staff focus on care.”

HOSMAT Hospitals
HOSMAT Hospitals

“Close to 20% of our monthly cases now come through Better’s digital acquisition sources.”

Nirvan Hospitals
Nirvan Hospitals

“We were leaving revenue on the table with missed follow-ups. Better helped us recover ~13% of it, without adding staff.”

People Tree Hospitals
People Tree Hospitals

“We saw a 25% lift in self-booked appointments within the first month, and patients love the convenience.”

Already working, at scale.
25+
Hospital Chains
2.5L
Patients Served
19%
Hospital Revenue Growth, MoM
5
Cities
Meet our partners

25+ hospitals across 5 cities run patient acquisition, loyalty and follow-up on Better, each under their own name, on their own app.

NU Hospitals
NU Hospitals
Bengaluru, Karnataka
Aarogya Hastha Hospitals
Aarogya Hastha Hospitals
Bengaluru, Karnataka
Kangaroo Care
Kangaroo Care
Bengaluru, Karnataka
Nirvan Hospitals
Nirvan Hospitals
Lucknow, Uttar Pradesh
Sri Srinivasa Hospitals
Sri Srinivasa Hospitals
Hyderabad, Telangana
Pathway Hospital
Pathway Hospital
Bengaluru, Karnataka
HOSMAT Hospitals
HOSMAT Hospitals
Bengaluru, Karnataka
People Tree Hospitals
People Tree Hospitals
Bengaluru, Karnataka
Maarga Mindcare
Maarga Mindcare
Bengaluru, Karnataka
Global Medicare
Global Medicare
Dar es Salaam, Tanzania
Hospitals that switched, and never looked back.

“Better has helped us streamline from multiple tools into 1 tool to view the entire patient journey in the hospital. It has also helped us serve the patients better whenever they’ve needed us using automation.”

Dr. Prasanna Venkatesh
Dr. Prasanna Venkatesh
MD, NU Hospitals

“We now have a dedicated channel of our own for patient acquisition and retention. The mobile application is a total game changer.”

Dr. Kushal Lakshmana
Dr. Kushal Lakshmana
MD, Aarogya Hastha Hospitals

“We have streamlined our digital acquisition via Better. Now, close to 20% of the monthly cases we see are coming from these sources.”

YR
Yogendra Rawat
CMO, Hosmat Hospitals

“We have streamlined our appointments and follow-ups using Better. Our agents have a simple to use system that requires minimal training. This has led to an increase of 20% in the total appointments every month we see.”

MS
Maheshwari S
COO, Maarga Mindcare
FAQ

Read some of the most asked questions from our partner hospitals. If you can’t find your answer, reach out to us on WhatsApp.

Do we need to change our hospital’s existing systems?
+

No. Better runs alongside your existing systems — no rip and replace.

Which hospitals is Better built for?
+

Multi-speciality and chain hospitals looking to grow loyalty, acquisition and revenue recovery under their own brand.

How does Better integrate with our front desk and billing?
+

Through a lightweight integration layer that syncs bookings and billing without touching your core HIS.

What makes Better different from a marketplace app?
+

Everything runs under your hospital’s own name and app — the relationship never routes through us.

How long does onboarding take?
+

Most hospitals are live within weeks, not quarters.

Is patient data secure with Better?
+

Yes — encrypted end to end and never shared with third parties.

Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

Let’s build better healthcare, together.

Fifteen minutes, no slide deck. Tell us where patients are dropping off today and we’ll show you what changes. Pick whichever way is easier for you.

FASTER RESPONSE
Message us on Whatsapp

Straight to our team, usually answered the same day. Good if you’d rather ask a question before committing to a call.

Send a message
Or request a custom demo
Hospital name
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Which module interests you most?
What are you interested in?
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Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.

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Coming soon.

This page is being written. In the meantime, the three things Better does are live — start with patient loyalty or patient acquisition.

See Patient Loyalty See Patient Acquisition Back to home
WHAT IS LIVE TODAY
Patient Loyalty

Patients don’t leave you. They just stop showing up. Better gives them a reason to come back.

Patient Acquisition

Every inquiry becomes an appointment, including the ones at 2am — booked while your front desk sleeps.

Better

Healthcare that works the way patients and hospitals need it to.

Office address · Phone / WhatsApp · Email · LinkedIn · App Store · Play Store
© Better · Pocezy Technologies
Revenue Recovery

The revenue you lose between departments never shows up on a report.

Hospitals typically lose 10 to 30% of potential revenue to patients who fall through the cracks.

Clinicians walking through a hospital corridor
REVENUE AT RISK
Better
18%
of monthly revenue
Revenue at risk
Nothing is broken.
Things just don’t close.
A test advised in OPD, the patient means to book it and doesn’t.
A follow-up on the discharge summary, nobody calls.
A prescription written, filled at a chemist outside your gate.
Every one of these is a decision your hospital already earned. And none of them is anyone’s fault.
By closing every patient task instead of letting it drop, Better can help hospitals recover up to 13% in revenue.
NU Hospitals
Revenue Recovered
13% 9
Capture at the touchpoint Classify into a department task Automate the chasing
Staff capturing a patient's next step on a document upload screen
Step 1
Capture at the touchpoint.

Staff record what a patient needs to do next, whenever that decision is made.

A patient need being classified into a department task
Step 2
Classify into a department task.

Each need becomes a task owned by the department responsible for it.

A follow-up campaign launching automatically
Step 3
Automate the chasing.

Reminders and follow-ups keep tasks moving on their own, so closure doesn’t depend on anyone remembering.

Why this one matters
— the most?

Acquisition and loyalty grow the top of your funnel. This one recovers money you have already earned — patients already through your doors, procedures already advised, tests already prescribed.

Acquire, Engage, Retain, Recover revenue flow
Acquire, Engage, Retain, Recover revenue flow
Find out what your hospital is losing. Free.

Two weeks, your data, your numbers. We’ll show you exactly what was advised, what closed and what walked out of the door, broken down by department.

Try for free
Tasks dashboard showing overdue patient follow-ups
Zero upfront costs.
Go live in weeks.

Judge it in 90 days. Book your demo today.